Policies

Refund Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer $5 flat rate shipping to United States.

International Shipping

We offer international shipping to the following countries: Canada 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Voyageur Design Studio is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact me at jack@voyageur.studio with your name and order number, and I will look into it for you.

Refunds, returns, and exchanges

View our full refund-policy at: https://www.voyageur.studio/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible, within 14 days of delivery, at jack@voyageur.studio with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jack@voyageur.studio.