All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer $5 flat rate shipping to United States.
We offer international shipping to the following countries: Canada
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Voyageur Design Studio is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact me at email@example.com with your name and order number, and I will look into it for you.
View our full refund-policy at: https://www.voyageur.studio/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible, within 14 days of delivery, at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.